If there is a problem with the quality of the watch you can return it and get full refund within 30 days. You'll have to pay for the shipping cost of the return.
If your timepiece was damaged in the shipping process or you receive the wrong watch please send us a few pictures of the damages within 3 days of receiving to firstname.lastname@example.org – we will be in touch and arrange another to be shipped.
Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
Note: BERTO reserves the right to charge a handling fee on all returned products.
1. All products must be returned in their original condition.
2. Mis-shipped products: For mis-shipped items (item received was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees.
3. Color Errors: If the color of the item received is not what was ordered, you are eligible to get another of this item sent to you.
RETURNING FOR REPLACEMENT OR REFUND
We will be responsible for an exchange or refund if there are any product quality problems within 30 days of the Customers receiving the item. Customers may need to send the product back to us, and after confirming that the product has not been damaged on purpose, we will exchange the product.